You must contact Skysports directly before returning any equipment. All returns must be made within 14 days of purchase. Our guarantee covers any defect in materials or workmanship occurring during normal use. At times equipment must be returned to the manufacturer for repair or replacement - any charges for this are paid by the customer.
You can return unused equipment to us if it is in "brand new" condition and includes all packaging material (also in "brand new" condition). A restocking fee may be applied on returned items. Custom-made equipment cannot be returned!
If you have a problem with any equipment after 60 days, we suggest you contact the manufacturer directly regarding any warranty questions. This will eliminate you having to pay double shipping charges when you return items to Square One that must then be shipped to the manufacturer.
If upon receipt and inspection of your order you find any discrepancy (missing or broken items, etc.), it is extremely important that you contact us immediately so we can resolve the problem for you quickly and efficiently.
All Skysports orders are shipped in high quality packaging. If a carrier attempts to deliver an order in a damaged shipping box or package, please refuse to accept the order. If there is any concealed damage to a shipment, contact us immediately so we can assist with correcting the problem as soon as possible.
At Skysports, we are aware of your rights under Australian Consumer Law and none of the above is meant to diminish your rights, just enhance them in case of change of mind.